Frequently Asked Questions

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Is it safe to treat patients over the phone or via internet?
Yes. We are trained to diagnose most conditions through a specific set of medical judgment driven questions depending on the patients’ complaint. We can also use pictures or video conferencing when necessary. If we feel it is not safe to diagnose and treat a specific complaint, we will recommend the most cost-effective and appropriate course of action for you.
How can I schedule a telemedicine consult with DocViaWeb? Do your providers have malpractice insurance?
What if I have an emergency? What do your services include? Are there any medical conditions you cannot treat? Can you be my primary care doctor? How do I provide feedback on services provided? How do I contact the medical board if I have a concern or want to verify a provider’s license? Is my information private? Can I see my medical record?