This notice describes how medical information about you may be used and disclosed by Care Centered, LLC owner of DocViaWeb and how you can get access to this information. Please review it carefully.
DocViaWeb’s Commitment to Your Privacy
As a Business Associate of your healthcare provider, DocViaWeb is dedicated to maintaining the privacy of your protected health information (‘PHI’). PHI is information about you that may be used to identify you (such as your name, social security number or address), and that relates to (a) your past, present or future physical or mental health or condition, (b) the provision of healthcare to you, or (c) your past, present, or future payment for the provision of healthcare. In conducting its business on behalf of your healthcare provider, DocViaWeb will receive and create records containing your PHI. DocViaWeb is required by law and by contract to maintain the privacy of your PHI.
DocViaWeb must abide by the terms of this Notice while it is in effect. This current Notice takes effect on July 19, 2021 and will remain in effect until DocViaWeb replaces it. DocViaWeb reserves the right to change the terms of this Notice at any time, as long as the changes are in compliance with applicable law. If DocViaWeb changes the terms of this Notice, the new terms will apply to all PHI that it maintains, including PHI that was created or received before such changes were made. If DocViaWeb changes this Notice, it will post the new Notice on its website and will make the new Notice available upon request.
Attending physicians or clinicians who use the DocViaWeb platform to access your PHI for the purposes of providing healthcare services to you, are required by law to safeguard your PHI, and to provide you a notice of their privacy practices.
Uses and Disclosures of PHI
DocViaWeb may use and disclose your PHI in the following ways:
- As Permitted By Your Healthcare Provider. Your healthcare provider has contracted with DocViaWeb to provide this service.
- DocViaWeb is permitted to use and disclose your PHI when necessary to provide the service and carry out DocViaWeb’s obligations to your healthcare provider, including disclosures to subcontractors that DocViaWeb has engaged to help provide the service. DocViaWeb will obtain satisfactory assurances that subcontractors will appropriately safeguard your PHI.
- DocViaWeb may also use and disclose your PHI for the proper management and administration of DocViaWeb.
- Authorization. DocViaWeb is permitted to use and disclose your PHI upon your written authorization, to the extent such use, or disclosure is consistent with your authorization. You may revoke any such authorization at any time.
- As Required by Law. DocViaWeb may use and disclose your PHI to the extent required by law.
To the extent directed by your healthcare provider and permitted under applicable law, the following categories describe unique circumstances in which DocViaWeb may use or disclose your PHI:
- Public health activities. DocViaWeb may disclose your PHI to public health authorities or other governmental authorities for purposes including preventing and controlling disease, reporting child abuse or neglect, reporting domestic violence and reporting to the Food and Drug Administration regarding the quality, safety and effectiveness of a regulated product or activity. DocViaWeb may, in certain circumstances disclose PHI to persons who have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition.
- Workers’ compensation. DocViaWeb may disclose your PHI as authorized by, and to the extent necessary to comply with, workers’ compensation programs and other similar programs relating to work-related illnesses or injuries.
- Health Oversight Activities. DocViaWeb may disclose your PHI to a health oversight agency for authorized activities such as audits, investigations, inspections, licensing, and disciplinary actions relating to the healthcare system or government benefit programs.
- Judicial and administrative proceedings. DocViaWeb may disclose your PHI, in certain circumstances, as permitted by applicable law, in response to an order from a court or administrative agency, or in response to a subpoena or discovery request.
- Law enforcement. DocViaWeb may, under certain circumstances, disclose your PHI to a law enforcement official, such as for purposes of identifying or locating a suspect, fugitive, material witness or missing person.
- Decedents. DocViaWeb may, under certain circumstances, disclose PHI to coroners, medical examiners, and funeral directors for purposes such as identification, determining the cause of death and fulfilling duties relating to decedents.
- Organ procurement. DocViaWeb may, under certain circumstances, use or disclose PHI for the purposes of organ donation and transplantation.
- Research. DocViaWeb may, under certain circumstances, use or disclose PHI that is necessary for research purposes.
- Threat to health or safety. DocViaWeb may, under certain circumstances, use or disclose PHI if necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
- Specialized government functions. DocViaWeb, may in certain situations, use and disclose PHI of persons who are, or were, in the Armed Forces for purposes such as ensuring proper execution of a military mission or determining entitlement to benefits. DocViaWeb may also disclose PHI to federal officials for intelligence and national security purposes.
Your Rights Regarding Your PHI
You have the following rights regarding the PHI maintained by DocViaWeb:
- Confidential communication. You have the right to receive confidential communications of your PHI. You may request that DocViaWeb communicate with you through alternate means or at an alternate location, and DocViaWeb will accommodate your reasonable requests. You must submit this request in writing to the privacy officer (contact information provided below)
- Restrictions. You have the right to request restrictions on certain uses and disclosures of PHI for treatment, payment or healthcare operations. You also have the right to request that DocViaWeb restrict its disclosures of PHI to only certain individuals involved in your care or the payment of your care. You must submit your request in writing to DocViaWeb. DocViaWeb is not required to comply with your request. However, if DocViaWeb agrees to comply with your request, it will be bound by such agreement, except when otherwise required by law or in the event of an emergency. You must submit this request in writing to the privacy officer (contact information provided below)
- Inspection and copies. You have the right to inspect and copy your PHI. You must submit your request in writing to DocViaWeb. DocViaWeb may impose a fee for the costs of copying, mailing, labor and supplies associated with your request. DocViaWeb may deny your request to inspect and/or copy your PHI in certain limited circumstances. If that occurs, DocViaWeb will inform you of the reason for the denial, and you may request a review of the denial. To request access to your PHI that is not already accessible to you in the patient portal, you must submit this request in writing to the privacy officer (contact information provided below).
- Amendment. You have a right to request that DocViaWeb amend your PHI if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is maintained by DocViaWeb. You must submit your request in writing to DocViaWeb and provide a reason to support the requested amendment. DocViaWeb may, under certain circumstances, deny your request by sending you a written notice of denial. If DocViaWeb denies your request, you will be permitted to submit a statement of disagreement for inclusion in your records. To make a request to amend PHI that you cannot otherwise change yourself through the patient portal, you must submit this request in writing to the privacy officer (contact information provided below)
- Accounting of disclosures. You have a right to receive an accounting of all disclosures DocViaWeb has made of your PHI. However, that right does not include disclosures made for treatment, payment or healthcare operations, disclosures made to you about your treatment, disclosures made pursuant to an authorization, and certain other disclosures. You must submit your request in writing to DocViaWeb and you must specify the time period involved (which must be for a period of time less than six years from the date of the disclosure). Your first accounting will be free of charge. However, DocViaWeb may charge you for the costs involved in fulfilling any additional request made within a period of 12 months. DocViaWeb will inform you of such costs in advance, so that you may withdraw or modify your request to save costs. To make a request for an accounting of disclosures, you must submit this request in writing to the privacy officer (contact information provided below).
- Breach Notification. You have the right to be notified in the event that DocViaWeb (or a DocViaWeb Business Associate) discovers a breach of unsecured PHI.
- Paper copy. You have the right to obtain a paper copy of this Notice from DocViaWeb at any time upon request. To obtain a paper copy of this notice, please contact the Privacy Officer by writing to the Privacy Officer.
- Complaint. You may complain to DocViaWeb and to the Secretary of the Department of Health and Human Services if you believe that your privacy rights have been violated. To file a complaint with DocViaWeb, you must submit a statement in writing to “Privacy Contact Information” below: DocViaWeb will not retaliate against you for filing a complaint.
- Exercising Your Rights. Please be aware that DocViaWeb may need to coordinate with your healthcare provider to fulfill your request.
- Further Information. If you would like more information about your privacy rights, please send an email to the Privacy Officer.
PRIVACY OFFICER CONTACT INFORMATION
Privacy Officer, Care Centered LLC dba DocViaWeb
5850 Coral Ridge Drive, Suite 304
Coral Springs, FL 33076