Privacy Policy

Introduction

DocViaWeb (Care Centered, LLC) is committed to maintaining the privacy of your personal information. This Privacy Policy describes the types of personal information we collect from visitors of our public websites, platforms and or mobile applications, and our practices for using, maintaining, sharing, and protecting such information. It also describes the rights and choices you may have with respect to your personal information and how you may contact us about our privacy practices. This Privacy Policy applies to visitors to the following public websites that are owned and operated by Care Centered, LLC: www.docviaweb.com and its associated domains and mobile applications.

Your use of our website, and your provision of any of your personal information constitutes consent for us to use or disclose your information as described in this policy. Any information that constitutes protected health information (“PHI”) is subject to our notice of privacy practices, which contains additional restrictions on how we may use or disclose such information. We limit the collection, use or disclosure of your personal information to the purposes outlined in this policy, or in our notice of privacy practices, as applicable. At all times, such uses or disclosures of your personal information will conform with applicable data protection and privacy laws.

1. Types of personal information we collect

While using our sites, you may provide us with certain information about yourself. We or our advertising partners also may automatically collect information using cookies and other tracking technologies (see below).

Personal information that we collect through your use of the sites may include IP Address, Device ID, and online identifier. business contact information (if you provide us with such information). We may use that personal information and link it to Internet or other electronic network activity information, and we may draw inferences about you from the information we collect. We may also collect your name, title, business contact information, phone number, date of birth, state, country, zip code, your health plan, medical history, email address or login identification information only if you provide us with such information directly to us when you begin registration to use the DocViaWeb platform or complete a web form seeking more information.

We may also create or receive PHI at the direction of your healthcare provider.

2. How we collect personal information

We may collect personal information using the following methods:

• Directly from you when you provide it to us (such as information you enter into web forms, inquiries, responses, activity on the Sites, and during registration to use a Security Platform).
• From third parties, such as clinicians (to facilitate continuity of care), treatment providers, website analytics and email marketing service providers.
• Automatically through tracking technologies (cookies, web beacons, log files), including over time and across third-party websites or other online services.

"Cookies" are small files that a website stores on a user's computer or device. The Sites may use cookies for various purposes, including to keep the information you enter on multiple pages together. Some of the cookies we use are "session" cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the sites and to limit the amount of redundant data that is downloaded during a single session. We also may use "persistent" cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our services. We and third parties may use session and persistent cookies for analytics and advertising purposes, as described herein. Most web browsers automatically accept cookies, but you may set your browser to block certain cookies (see below). In accordance with applicable law, we may obtain your consent separately before collecting information by automated means using cookies or similar devices.

Our Sites may use Google Analytics, a vendor's service that uses cookies, web beacons, web pixels and/or similar technology to collect and store anonymous information about you. You can learn more about Google Analytics' privacy policy and ways to opt out from Google Analytics tracking by visiting Google Analytics' website.

For more information about how we use personal information collected through tracking technologies and the ways you may be able to manage it, see below.

3. How we use your information

We may use your PHI to carry out our obligations to your healthcare provider and for other purposes as outlined in our notice of privacy practices.

We may use other personal information for the following purposes:

• Operate, maintain, supervise, administer, and enhance the website, including monitoring and analyzing the effectiveness of content on the site, aggregate site usage data, and other usage of the Sites such as checking your eligibility and assisting you in completing the registration process.
• Provide you with a tailored and user-friendly experience as you navigate our site.
• Promote and market our sites to you.
• Conduct research on users' demographics, interests, and behavior based upon information provided during use of our Sites.
• Anonymize and aggregate information for analytics and reporting.
• Respond to law enforcement requests and court orders and legal process and carry out our legal and contractual obligations and enforce our rights.
• Authenticate use, detect potential fraudulent use, and otherwise maintain the security of the Sites and safety of users.
• Develop, test, improve, and demonstrate the Sites.
• Any other purpose with your consent.

4. How we share your information

We may disclose your PHI to third-parties to carry out our obligations to your healthcare provider and for other purposes as outlined in our notice of privacy practices.

We may disclose other personal information to third-parties in certain circumstances or for certain purposes, including:

• For specified business purposes. We may share your personal information with vendors and service providers, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security. We also may share personal information with professional advisors, such as auditors, law firms, and accounting firms. We may disclose your name, email address, date of birth, phone number, and address if you provided it to us via a form on the website or during an incomplete or failed registration to service providers.
• With your direction or consent. We may share your personal information with third-parties if you request or direct us to do so. This includes your use of social media widgets on our Sites.
• With affiliates within our corporate group. We may share your personal information with any subsidiaries or affiliates within our corporate group, including (but not limited to) VirtuOx, Inc. as needed to support DocViaWeb.
• Compliance with law. We may share your personal information to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.
• In the context of a transaction. We may share your personal information connection with an asset sale, merger, bankruptcy, or other business transaction.
• For other business reasons. We may share your personal information to enforce any applicable Terms & Conditions and Terms of Use, and to ensure the safety and security of the sites and/or our users.

We also may disclose deidentified information. Note that if you choose to make your own personal information publicly available on the sites, anyone may see and use such information.

5. How we protect your personal information

We comply with HIPAA security requirements with respect to safeguarding and securing your PHI.

We have implemented organizational, technical, and administrative measures to protect other personal information within our organization. These internal controls are continuously monitored and improved to guard against emerging threats. We have required our third-party service providers to maintain the same level of protective controls to safeguard sensitive information. While we follow generally accepted industry standards to protect the personal information submitted to us (both during and once we receive it), no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If we provide you with a username and password to access portions of the site, we disclaim any responsibility for a breach of privacy because of your willingly or inadvertently disclosing your username and password to others.

If you have any questions about security on our website, you can e-mail us at privacy@docviaweb.com.

How long will the personal information be kept?

We will retain your personal information for as long as needed or permitted in line with the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you to participate in the DocViaWeb platform; (ii) whether there is a legal obligation to which we are subject (e.g., for PHI); or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

6. Cookies and information used for advertising

As discussed above, on our sites, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Policy provides details and explains how to exercise your choices. You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Sites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

Each type of web browser offers ways to restrict and delete cookies. For more information on how to manage cookies visit the appropriate link below (links open third party sites. DocViaWeb is not responsible for content)

Microsoft Internet Explorer

Microsoft Edge

Mozilla Firefox

Google Chrome

Apple Safari

You may disable or delete browser cookies through your browser settings. Cookies generally are easy to disable or delete, but the method varies between browsers. If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our sites may not work properly.

Our site may contain links to other sites whose information practices may be different than ours. We do not have control over the information that is submitted to, or collected by, these third parties. You should consult the privacy policy of these other sites to learn how your privacy is protected.

You can opt out of third-parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative's (NAI) opt-out page and the Digital Advertising Alliance's (DAA) opt-out page.

Your browser settings also may allow you to transmit a "Do Not Track" signal when you visit various websites. Some of the Sites may not be configured to respond to "Do Not Track" signals received from browsers. To learn more about "Do Not Track" signals, you can visit here. If you have further questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.

• NOTE: Your PHI will not be used for advertising or marketing purposes

Notice To California Residents
In response to a California law, we will automatically treat accounts with California billing addresses as if you requested DocViaWeb to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.

Notice To Vermont Residents
In response to Vermont regulations, DocViaWeb automatically treats accounts with Vermont billing addresses as if you requested that DocViaWeb not share your information with nonaffiliated third parties, and that DocViaWeb limit the information it shares with its affiliates. If DocViaWeb discloses information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice To Nevada Residents
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by following the directions set forth above. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.

Notice To Users Outside of the United States
This Online Privacy Policy is intended to cover collection of information on our websites from residents of the United States. If you are visiting our websites from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located, and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.

7. Notice to California residents

If you are a California resident, certain personal information that we collect about you is subject to the California Consumer Privacy Act (CCPA).

Please note that the CCPA does not apply to, among other things,

• Information that is lawfully made available from federal, state, or local government records;
• Consumer information that is deidentified or aggregated;
• Medical information governed by the Confidentiality of Medical Information Act (Part 2.6 (commencing with Section 46) of Division 1) (CMIA) or protected health information that is collected by a covered entity or business associate governed by the privacy, security, and breach notification rules issued by the United States Department of Health and Human Services (HHS), Parts 160 and 164 of Title 45 of the Code of Federal Regulations, established pursuant to the Health Insurance Portability and Accountability Act of 1996 (Public Law 104-191) (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act (Public Law 111-5); or
• A provider of health care governed by the CMIA, or a covered entity governed by the privacy, security, and breach notification rules issued by HHS, established pursuant to HIPAA, to the extent the provider or covered entity maintains patient information in the same manner as medical information or protected health information under CMIA/HIPAA/HITECH Act.

Collection of personal information – currently and in the preceding 12 Months

We collect personal information as defined by the CCPA, which is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include de-identified or aggregate information; publicly-available information that is lawfully made available from federal, state, or local government records; and information covered by certain sector-specific privacy laws.

DocViaWeb currently collects and has collected the following categories of personal information about consumers in the 12 months preceding the date this Privacy Policy was last modified:

• Identifiers, Internet Protocol (IP) address, online identifier, device identifier.

We may collect your name, email address, date of birth, phone number, and address only if you provided it to us via form on the website or during an incomplete or failed registration.

• Commercial information, business contact information if you have provided it to us via a form (such to register for services, obtain more information, request a demo, request an RFP) on the website, including name, company name, physical address, email address, telephone, and fax number; information on actions taken on our Sites, which may include information about Sites considered and information about preferences and behavior that we collect on our Sites or purchase from third parties in order to target consumers for digital advertisements or to personalize content we deliver on our Sites.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with the Sites, applications, or advertisements.

DocViaWeb collects personal information from the following categories of sources:

• Directly and indirectly from you, including through your interaction with the sites.
• Third-party partners such as analytics or marketing providers, clinicians or treatment providers that you may see in DocViaWeb.
• Automatically through tracking technologies.

See section 2 of this policy for additional information.

We may use your personal information for the following purposes:

• Operate, maintain, supervise, administer, and enhance the sites, including monitoring and analyzing the effectiveness of content on the sites, aggregate site usage data, and other usage of the Sites such as checking your eligibility and assisting you in completing the registration process.
• Provide you with a tailored and user-friendly experience as you navigate our Sites.
• Promote and market our sites to you.
• To complete the activity you specifically asked for, e.g., register on a Secure Platform, obtain more information, request a demo, or request an RFP.
• Conduct research on users’ demographics, interests, and behavior based upon information provided during use of our sites.
• Anonymize and aggregate information for analytics and reporting.
• Respond to law enforcement requests and court orders and legal process and carry out our legal and contractual obligations and enforce our rights.
• Authenticate use, detect potential fraudulent use, and otherwise maintain the security of the Sites and safety of users.
• Develop, test, improve, and demonstrate the sites.
• Any other purpose with your consent.

Disclosure of personal information in the preceding 12 Months

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

• Identifiers
• Commercial information
• Internet or other electronic network activity information

If you are a California resident, and in accordance with the CCPA, you have the right to:

• Request to know and access the personal information we collect, use, and disclose;
• Request deletion of personal information;
• Opt-out of the sale of personal information; and
• Not receive discriminatory treatment by DocViaWeb for exercising these rights.

Requests to know and access

You have the right to request that we disclose to you the following information:

• Categories of personal information that DocViaWeb has collected about you, disclosed about you for a business purpose, or sold;
• Categories of sources from which the personal information is collected;
• Categories of third-parties with whom DocViaWeb shares or to whom DocViaWeb sells personal information;
• The business or commercial purpose for collecting and selling personal information; and
• Specific pieces of personal information that DocViaWeb has collected about you.

Instructions for submitting a verifiable request are provided below.

You may only make a request for access twice within a 12-month period.

Requests to delete
You have the right to request that we delete personal information about you that we have collected, subject to certain exceptions.

Instructions for submitting a verifiable request are provided below.

Requests to not sell your personal information
DocViaWeb does not sell your personal information.

During the past 12 months, we may have engaged in delivering online advertising that was tailored to your interests using analytics and/or targeting cookies. We did not disclose data that would identify you by name, address, or phone number. Going forward, and before using analytics and/or targeting cookies, the Sites will deploy a banner seeking your consent, or opt-in, to the use of such cookies.

How to exercise your rights

You may submit requests to know or access and requests to delete in the following ways:

By submitting a written request, sending an email, or calling the number provided in the “How you can contact us” section at the end of this policy.

As required under applicable law, we must take steps to verify your request before we can provide personal information to you, delete personal information, or otherwise process your request. To verify your request, we may require you to provide your name, physical address, email address, contact information, and information about your account or previous transactions with us. If you have only visited our public Sites and did not provide any personal information to us via a web form or through the registration process, we will need you to provide us with your IP address or device ID in order for us to determine if we have that information. We will not be able to determine if we have your IP address or device ID from your name, physical address, email address, contact information, or account information.

We will further verify and respond to your request consistent with applicable law, considering the type and sensitivity of the personal information subject to the request. We may need to request additional personal information from you, such as your date of birth or government identifier, to protect against fraudulent requests.

We will deliver personal information that we are required by law to disclose to you in the manner required by law within 45 days after receipt of a verifiable request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the personal information to you electronically or by mail at your option. If electronically, then we will deliver the information in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit the information from one entity to another without hindrance.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us by the information provided in the "How to Contact Us" section below to make a request on your behalf. Even if you choose to use an agent, we may, as permitted by law, require verification of the agent's authorization to act on your behalf, require you to confirm you have authorized the agent to act on your behalf, or require you to verify your own identity.

Right to non-discrimination

You have the right to be free from discriminatory treatment for exercising the privacy rights conferred by the CCPA, including not being: denied goods or services; charged different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provided a different level or quality of goods or services; or suggested that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

8. Your rights and choices available to you

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal information that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us using the information provided in this policy. We will respond to your request consistent with applicable law.

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the personal information associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request.

You may also opt-out from receiving electronic communications from DocViaWeb after you had previously signed up. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each promotional email you receive from us.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completing of such a purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, certain DocViaWeb.

To learn about your rights with respect to your PHI, please review our notice of privacy practices.

9. How you can contact us

If you have any questions about this policy or about how DocViaWeb uses or discloses your personal information, please contact our Privacy Officer as follows:

Privacy Officer
Care Centered, LLC - DocViaWeb
5850 Coral Ridge Drive, Suite 304
Coral Springs, FL 33076

By sending an email to: privacy@DocViaWeb.com
By calling our toll-free number: (877) 579-0579